FAQ
Frequently asked questions
Find all answers to questions about Ask Aletta, from usage to billing.
Categories
Medical professionals - including physicians, residents, and specialists - working in various specialisms use Ask Aletta to easily find the right medical information for daily practice with source citations.
Based on a personal profile - for example general practice or pediatrics - a medical professional can easily obtain the right medical information through Q&A with AI chatbot Aletta, where it is always clear where this information comes from and with the option to consult the source directly.
Ask Aletta is not intended for searching scientific articles and answering research questions.
Ask Aletta is not intended to provide specific medical advice and is not intended to be used by patients and/or non-medical professionals. For personal medical advice, please contact your doctor or treating specialist.
The information and content displayed by Ask Aletta is not intended as a replacement for or advice from professional medical care. Use of Ask Aletta's content and any decisions made based on it are at your own responsibility.
Depending on your function and field, Ask Aletta consults national and international medical guidelines and other reliable medical sources such as NHG, Baby ziet geel, N3, NCJ, Kinderformularium, NVK and many more.
Ask Aletta works together with publishers of quality medical sources, such as Prelum.
Ask Aletta was founded by pediatrician Tijs Stehmann and software engineers Luuk Gruijs and Aram Zegerius.
Medical professionals - including physicians, residents, and specialists - working in various specialisms use Ask Aletta to easily find the right medical information for daily practice with source citations.
Based on a personal profile - for example general practice or pediatrics - a medical professional can easily obtain the right medical information through Q&A with AI chatbot Aletta, where it is always clear where this information comes from and with the option to consult the source directly.
Ask Aletta is not intended for searching scientific articles and answering research questions.
Ask Aletta is not intended to provide specific medical advice and is not intended to be used by patients and/or non-medical professionals. For personal medical advice, please contact your doctor or treating specialist.
The information and content displayed by Ask Aletta is not intended as a replacement for or advice from professional medical care. Use of Ask Aletta's content and any decisions made based on it are at your own responsibility.
Depending on your function and field, Ask Aletta consults national and international medical guidelines and other reliable medical sources such as NHG, Baby ziet geel, N3, NCJ, Kinderformularium, NVK and many more.
Ask Aletta works together with publishers of quality medical sources, such as Prelum.
Ask Aletta was founded by pediatrician Tijs Stehmann and software engineers Luuk Gruijs and Aram Zegerius.
No. Ask Aletta is not intended to provide specific medical advice. Ask Aletta is not specifically designed or certified for medical data processing.
Every healthcare provider has a medical confidentiality obligation under Dutch law. Medical confidentiality means that a healthcare provider may not provide patient data to third parties (such as Ask Aletta). This is only permitted if the patient gives explicit consent.
For more information, please visit the Dutch Data Protection Authority.
Medical professionals can use Ask Aletta for general medical questions, research or information, but without personal data or traceable and specific patient information.
We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, modification or destruction.
All data is stored encrypted and we comply with GDPR regulations.
For data storage, we exclusively use European data centers.
Yes, Ask Aletta is a professional medical tool and therefore claimable as a study resource or professional development. We provide invoices that meet all requirements for reimbursement.
Yes, all subscriptions can be easily cancelled via your account. You retain access to the service until the end of the paid period.
If you have not set up a payment method, your account will automatically be converted to a free account. You can always upgrade your account to a paid account again.
Have you set up a payment method? Then your account will automatically be converted to a paid account. If you don't want this, you can easily change it via your account.
Ask Aletta is available via any modern web browser on desktop, tablet and smartphone. No separate app is needed - it works directly in your browser.
We aim for 99.9% uptime, but maintenance may sometimes be necessary. For planned maintenance, we send a notification in advance. For current status, you can check our status page.
Ask Aletta is actively committed to sustainability and environmentally conscious use:
Green energy: Our data centers run entirely on renewable energy from wind and solar parks, guaranteeing CO2-neutral service delivery.
Efficient AI models: We consciously choose the most energy-efficient AI models that offer the best balance between performance and energy consumption. This means less computing power per question and therefore a lower environmental impact.
Optimized infrastructure: Through smart optimization of our systems, we minimize the number of calculations and thus the energy consumption per user.
Sustainable partnerships: We work together with European providers such as Hetzner and Scaleway who are committed to sustainability and are transparent about their environmental impact.
By using Ask Aletta, you contribute to a more sustainable future for medical AI services.