Privacy Policy

1. Introduction

At Ask Aletta, we respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you use our services and our practices for collecting, using, maintaining, protecting, and disclosing that information.

2. Information We Collect

We may collect and process the following data about you: information you provide when using our service, details of your use of our service, information collected through cookies and other tracking technology, account information limited to: your name (first and last name), email address, medical function and medical specialty (if applicable), and employer.

3. How We Use Information

We use information that we collect about you or that you provide to us, including personal information, to present our service and its content to you, to provide you with information, products, or services that you request from us, to fulfill any other purpose for which you provide it, to verify your identity and streamline your registration process, to create and manage your account on our service, to personalize your experience, to communicate with you about your account and our services, and for product improvement.

We also process anonymized usage data for (statistical) analyses and data visualizations that are made available to organizations with which we have a contractual agreement. This processing is carried out solely for purposes such as dashboarding and reporting, whereby it is always ensured that the data cannot be traced back to individual users and that the processing complies with applicable data protection legislation.

4. Disclosure of Your Information

We may disclose aggregated information about our users and information that does not identify any individual without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy: to comply with any court order, law, or legal process, including to respond to any government or regulatory request, to enforce or apply our terms of use and other agreements, including for billing and collection purposes, if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Ask Aletta, our customers, or others.

We do not share collected information with third parties, except as necessary to provide our services or as required by law. When we share data with external processors acting on our behalf, we enter into processing agreements that ensure the security and confidentiality of your data.

5. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We implement appropriate technical and organizational measures to protect data against unauthorized access, disclosure, alteration, or destruction.

By choosing to register, you consent to our collection and use of the above-mentioned information.

7. User Rights and Control

You can manage your personal data and exercise your rights as described in section 11 of this privacy policy. If you choose to delete your account or have certain data deleted, you may lose access to features of our service that depend on this information. You can submit a request to exercise your rights by contacting us via the contact details listed in section 16.

8. Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. The date the privacy policy was last revised is at the bottom of the page. You are responsible for periodically visiting our service and this privacy policy to check for any changes. We may update this privacy policy as our services evolve or as required by law. We encourage you to review this policy regularly.

9. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent for specific purposes
The necessity for the performance of our contract with you
To comply with legal obligations
Our legitimate interest, such as improving our services, as long as this does not conflict with your fundamental rights and freedoms

10. Retention Periods

We do not retain your personal data longer than necessary for the purposes for which it was collected. Specifically:

Account data is retained as long as your account is active, plus one year after termination
Chat histories are retained for as long as necessary for service delivery and product improvement, with a maximum of 2 years
Data for legal obligations is retained according to legally prescribed periods

11. Extended User Rights

As a data subject, you have the following rights regarding your personal data:

Right of access to the personal data we process about you
Right to rectification of inaccurate personal data
Right to erasure ('right to be forgotten')
Right to restriction of processing
Right to data portability
Right to object to processing
Right not to be subject to automated decision-making

You can exercise these rights by contacting us via the contact details at the end of this privacy policy.

12. International Data Transfer

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). In such cases, we ensure that such transfers are protected by appropriate safeguards, such as standard contractual clauses approved by the European Commission or use of the EU-US Privacy Shield.

13. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or place of the alleged infringement if you consider that the processing of your personal data infringes the GDPR. In the Netherlands, this is the Dutch Data Protection Authority (www.autoriteitpersoonsgegevens.nl).

14. Cookies and Tracking Technologies

Our service uses the following types of cookies:

Essential cookies: necessary for the website to function
Functional cookies: for remembering your preferences and settings
Analytical cookies: to gain insight into user behavior and improve our services

You can set your browser to refuse all or some cookies or to alert you when cookies are being sent. If you disable cookies, some parts of the service may not be accessible or may not function properly.

15. Final Provisions

If any provision of this privacy policy is declared invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely approximates the purpose and intent of the original provision.

This privacy policy constitutes the entire agreement between you and Ask Aletta regarding your personal data and supersedes all prior or contemporaneous written or oral agreements concerning this subject matter.

16. Contact Details

You can contact Ask Aletta at support@askaletta.com.